Sentiment is the first customer service platform that brings in realtime messaging, chat and email into one slick and intuitive interface. We make it easy for business to deploy their messaging channels and a joy for agents to use.
Believe it or not, customers don't want to contact customer service! By making it as easy as it can be for your customers and by meeting them on the channel they choose you end up with happier customers, with a reduced cost to serve. A true win win, and Sentiment makes it happen.
Unified agent desktop
Robust KPI tracking for management
All messaging channels in one place
Easy to integrate into 3rd party tools and CRM
The Values that guide us
We play nicely with others
We understand contact centers have many tools. We avoid rip and replace, and integrate nicely with your other partners.
Speed and Agility
This space moves fast, and not only can we deploy immediately, we work fast to keep you ahead of the curve.
Transparency
We will always tell the truth, and communicate what is and isn't possible.
We are your Partners
We don't believe in selling and moving on, messaging is a fast moving space and we are here to help you.
We Care
We don't have account managers paid to retain you. We have Customer Success paid to make you happy.
Support
We are always here for you, and check in with our customers every week.
Leadership
Leon Chaddock / CEO
Leon has over 15 years’ industry experience in communications and contact centres. In 2007 he founded one of the first companies in the world to offer Social Media Listening and Analytics. Prior to this he worked on complex joined up/cross departmental contact center projects. He regularly speaks on webinars and at conferences on topics including social customer service, and deploying messaging in the omni-channel mix.
Michael Jackson / Chairman
Michael studied law at Cambridge University, and qualified as a chartered accountant with Coopers & Lybrand before spending five years in marketing for various US multinational technology companies. From 1983 until 1987 he was a director and from 1987 until 2006 was chairman of FTSE 100 company The Sage Group plc. Michael Jackson MA FCA (Chairman of the Manager) founded Elderstreet Investments Limited in 1990 and is its executive chairman.
JM Blond / CFO
Jean-Marc holds an MBA in Finance and Marketing from the University of Westminister, London and is responsible for all finance reporting and forecasts for Sentiment Group companies and board.
Where to find us
USA HQ
Sentiment US inc
222 Main Street
Floor 5
Salt Lake City,
UT 84101,
USA
Development center
Sentiment Bulgaria Ltd
17 Henrik Ibsen Str / Bulgaria Blvd.
Sofia,
1407,
BULGARIA
Â
Leadership
Leon Chaddock / CEO
Leon has over 15 years’ industry experience in communications and contact centres. In 2007 he founded one of the first companies in the world to offer Social Media Listening and Analytics. Prior to this he worked on complex joined up/cross departmental contact center projects. He regularly speaks on webinars and at conferences on topics including social customer service, and deploying messaging in the omni-channel mix.
Michael Jackson /Â Chairman
 Michael studied law at Cambridge University, and qualified as a chartered accountant with Coopers & Lybrand before spending five years in marketing for various US multinational technology companies. From 1983 until 1987 he was a director and from 1987 until 2006 was chairman of FTSE 100 company The Sage Group plc. Michael Jackson MA FCA (Chairman of the Manager) founded Elderstreet Investments Limited in 1990 and is its executive chairman.
JM Blond / Â CFO
Jean-Marc holds an MBA in Finance and Marketing from the University of Westminister, London and is responsible for all finance reporting and forecasts for Sentiment Group companies and board.
Where to find us
USA HQ
Sentiment US inc
222 Main Street
Floor 5Â
Salt Lake City,
UT 84101,
USA
Â
UK HQ
Sentiment (Macranet Ltd)Â
The Hub
Farnborough,
GU14 7JF,Â
UK
Â
 Development center
Â
Sentiment Bulgaria Ltd
17 Henrik Ibsen Str / Bulgaria Blvd.Sofia,
1407,Â
BULGARIA
Â