Social Media

Should You Re Train or Hire Your Social Media Customer Service Team?

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Should You Re Train or Hire Your Social Media Customer Service Team?

Social Media

Why Negative Feedback on Social Media Can Be a Positive for Your Business

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Why Negative Feedback on Social Media Can Be a Positive for Your Business

Social Media

How Some Brands Lead by Example on Social Customer Service

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How Some Brands Lead by Example on Social Customer Service

Social Media

What Percentage of Teens Use Social Media? (2024)

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What Percentage of Teens Use Social Media? (2024)

social customer service news, Social Media

Genesys Social Engagement: How to add Social Media Channels to Genesys cloud?

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Genesys Social Engagement: How to add Social Media Channels to Genesys cloud?

social customer service news, Social Media

Social Media Chatbots: How to build winning Chatbots

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Social Media Chatbots: How to build winning Chatbots

Social Media

How to use Twitter (X) & Facebook to measure customer satisfaction

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How to use Twitter (X) & Facebook to measure customer satisfaction

Social Media

How to use social media for crisis management

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How to use social media for crisis management

Social Media

7 common social customer service pain points (and how to fix them)

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7 common social customer service pain points (and how to fix them)

Social Media

Social customer service optimisation

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Social customer service optimisation