Two platforms.
One mission: AI-powered
service at scale.
Sentiment builds the technology enterprises rely on to serve millions of customers — Flow, our next‑generation AI workflow platform, and Engage, the proven engagement platform behind our existing customer base.
Flow
Build, deploy and manage generative AI assistants that handle real customer conversations — across every channel, then hand off seamlessly to Engage or your existing systems.
Engage
The unified workspace enterprise teams already rely on — one inbox for every channel, real-time routing, and the analytics that keep operations improving.
Sentiment’s next‑generation AI workflow platform
Flow lets enterprises build, deploy and manage generative AI assistants that handle real customer conversations — across Messaging, Social, Email, Web Chat and SMS. A low‑code integration builder connects Flow to your CRM, order management and knowledge systems, so every assistant answers with real context.
Low-code integration builder — connect Flow to your CRM, order management and knowledge systems.
One assistant, every channel — deploy the same AI assistant across Messaging, Social, Email, Web Chat and SMS.
Works with what you have — hands over seamlessly to Engage, or to any existing contact-center or third-party platform.
Or let us build it for you — our consultancy team designs enterprise AI workflows end-to-end.
One unified workspace, trusted by enterprise teams today
Engage is Sentiment’s proven enterprise engagement platform — the product behind our existing customer base and recurring SaaS revenue. Chat, email, social, reviews and messaging all route in real time into a single inbox, with AI‑assisted routing so nothing is missed.
Social, web chat and messaging channels in shared inboxes, load-balanced across your team.
See who’s online, what they’re working on, and every conversation falling behind SLA.
Route by SLA and priority, auto-tag by type, and filter spam or profanity before it reaches your team.
SLA tracking, queue trends and CSAT surveys to continually improve operations ROI.
Engage is also where Flow’s AI assistants hand off any conversation that needs a human — with full context attached, so your team never starts from scratch.
Built to work together — or stand alone
Run Flow with Engage for a fully Sentiment-native stack, or drop Flow into your current contact center to add AI automation without ripping out what already works.
Faster issue resolution
Lower cost to serve
Unified queue, every channel & voice
Debenhams Group, powered by Flow
Sentiment designed, built and deployed AI assistants for the Debenhams Group (part of Boohoo Group) across Messenger, WhatsApp, Instagram and iMessage for 10 brands — handling millions of customer conversations for an eCommerce retailer with $2 billion in revenue.
UCAS also trusts Sentiment to power its enterprise customer engagement, from integration to full contact-channel management.
of customer care volume handled by AI
less human effort where AI could not assist
in savings per annum
See Flow and Engage in action
If you’re an enterprise contact center looking to put Generative AI to work, we can help — whether you run on Sentiment end-to-end or bring your own platform.
30 days free access · no credit card required
One company, two platforms — Flow and Engage — for enterprise AI customer service.