Flow significantly boosts your contact center's productivity by providing agents with easy to use workflows to achieve any business outcome in one conversation view directly within any CRM or system your agents use.
Low Code Builder using Interactive Decision Trees
Our low code builder allows you to quickly drag and drop process flows, using decision trees, integrate your internal systems such as CRM and help tickets and quickly build out workflows for your agents. Your business process users or non technical users can easily do this for themselves. Our team is always on hand to consult and help you build out integrations if you need a helping hand!
Conversational Agent View
Conversational chat view Lets face it there are systems out there that allow you to build decision trees and workflows. But they are ugly, hard to use and not fun for agents. Flow provides your agents with a familiar conversational chat view that they love to work with.
You can embed it into any website, or your tool of choice for Customer Service agents. Out of the Box we support Zendesk, Salesforce, Genesys and Talkdesk, but using our simply embed code, many other tools can be supported.
Benefits and Results
60% Faster Agent Ramp-Up Time One customer estimates they went from 1 month ramp time to 4 days with new agents.
90% Reduction in Onboarding Time Flow reduces onboarding times by up to 90%. BY providing a chat based conversational assistant allowing access to business workflows agents can right away assist customers without having to learn all about the companies process. For BPOs that means being able to onboard new agents across multiple clients quickly.
40% Reduction in Average Handling Time Flow reduces average handling times significantly. By reducing the need to look up data from multiple systems or knowledge bases, Flow allows your agents to rapidly assist significantly reducing your contact center costs and human requirements.
Strengthen Compliance, Minimize Risk With Flow, compliance with regulatory standards is ensured. Our Decision Trees keep compliance at the forefront, minimizing breaches and reducing risk profiles while offering comprehensive auditing capabilities for every interaction.
Pricing
From just $20 per user per month, which includes integration to your favorite agent software such as Zendesk, Salesforce Service cloud, Genesys, Talkdesk and More
