Case Study
Sentiment developed and deployed the Debenhams Group AI Assistants to Messenger, Whatsapp, Instagram and iMessage across 10 brands handing millions of customer conversations.
The Debenhams group is an eCommerce fashion retailer with multiple brands, millions of customers and $2 billion in revenue.
Results:
- 50% of customer care volume handled by AI
- 100% less time and effort for Humans where the AI could not assist.
- Millions in savings per annum
We consulted, worked with the internal teams, built the integrations to order management systems, and managed the integration of the AI LLM with the contact channels, as well as hand over to humans when required.
Can we do this for your contact center?
If you are an enterprise contact center looking to utilize Generative AI we can help.
AI assistant Builder using Low Code Visualization
Our low code builder allows you to quickly drag and drop process flows, using decision trees, integrate your internal systems such as CRM and KM and quickly build out AI assistants. Your business process users or non technical users can easily do this for themselves. Our team is always on hand to consult and help you build out integrations if you need a helping hand!
Conversational Debug View
Conversational debug view Build your AI assistants with our conversational view for easy debugging, view your integrations how they work and test all your systems, run tests as a customer and change real-time all with no coding.
Benefits and Results
50% Customer conversations handled The Boohoo Group deployed AI assistants across Facebook, Instagram, Whatsapp and iMessage and handled 50% of conversations. Even better many customers thought they were chatting with agents
Make changes in real-time Realtime simulation and versioning allows you to test changes, then deploy in realtime.
100% Reduction in Average Handling Time Flow reduces average handling times significantly. With the AI assistant collecting all the information needed even if it cannot fully resolve when handed to the human agent, they generally only need to send one response vs two or three. Huge cost saving.
Pricing
From just $0.25 a customer conversation a month. Our customers save approximately 8x-10x on human agent led conversations
Book A Demo
Our Other Products
Flow significantly boosts your contact center’s productivity by providing agents with easy to use workflows to achieve any business outcome in one conversation view directly within any CRM or system your agents use.
Low Code Builder using Interactive Decision Trees
Our low code builder allows you to quickly drag and drop process flows, using decision trees, integrate your internal systems such as CRM and help tickets and quickly build out workflows for your agents. Your business process users or non technical users can easily do this for themselves. Our team is always on hand to consult and help you build out integrations if you need a helping hand!
Conversational Agent ViewÂ
Conversational chat view Lets face it there are systems out there that allow you to build decision trees and workflows. But they are ugly, hard to use and not fun for agents. Flow provides your agents with a familiar conversational chat view that they love to work with.
You can embed it into any website, or your tool of choice for Customer Service agents. Out of the Box we support Zendesk, Salesforce, Genesys and Talkdesk, but using our simply embed code, many other tools can be supported.
Benefits and Results
60% Faster Agent Ramp-Up Time One customer estimates they went from 1 month ramp time to 4 days with new agents.
90% Reduction in Onboarding Time Flow reduces onboarding times by up to 90%. BY providing a chat based conversational assistant allowing access to business workflows agents can right away assist customers without having to learn all about the companies process. For BPOs that means being able to onboard new agents across multiple clients quickly.
40% Reduction in Average Handling Time Flow reduces average handling times significantly. By reducing the need to look up data from multiple systems or knowledge bases, Flow allows your agents to rapidly assist significantly reducing your contact center costs and human requirements.
Strengthen Compliance, Minimize Risk With Flow, compliance with regulatory standards is ensured. Our Decision Trees keep compliance at the forefront, minimizing breaches and reducing risk profiles while offering comprehensive auditing capabilities for every interaction.
Pricing
From just $25 per user per month, which includes integration to your favorite agent software such as Zendesk, Salesforce Service cloud, Genesys, Talkdesk and More
