Digital customer service platform
Plans are based on the number of agents/named users you require and customers engaged with. Pricing is based on annual upfront. Monthly shown for convenience
Â
Base Plan
$25 per user
+$250 per thousand conversations
Facebook (Pages, Posts, Comments, ads, Messenger)
X (@mentions and response)
Instagram (PM, stories and comments)
Youtube comments
Linkedin Page managment
Whatsapp
Line
Trustpilot reviews
Apple store reviews
Google store reviews
Email
Web Chat
SMS
Unified Inbox
Analytics
Integrated Plan
$35 per user
+$250 per thousand conversations
Integrated into popular CCaas such as Genesys and Talkdesk
Facebook
Instagram
Youtube
Linkedin
Whatsapp
Line
Trustpilot
Apple store reviews
Google store reviews
Email
Web Chat
SMS
Unified Inbox
Analytics
per Year
Add Ons
$X
Custom Channel inclusion
Bot building
CRM integrations
BI tool integrations
Frequently Asked Questions
Drop us an email if you couldn’t find an answer to your question in the following list.
How much does Sentiment cost?
We charge based on the number of agents/ named users that require access to the platform plus customer conversations held, and the functionality they require. We bill annually up front..
How long are your contracts?
During the 12 month contract you can upgrade at any time just contact your customer success manager
Can I change plan?
Our contracts are for a 12 month period. We find customers committing to this time period allows us to commit to them and drive the strong ROI we are known for.