A great customer experience is all about fast and effective resolution.
It can make all the difference when it comes to closing a sale or retaining a customer. When speed is of the essence, web chat is a great way to connect with customers right when they need it.
It also has real business benefits that make it a sensible investment for both large and small companies that want to put customer engagment at the heart of their strategy.
Here’s an infographic that looks at web chat as a practical customer engagement channel and digs into some interesting stats about why both businesses and customers love it!
For more about using web chat for customer service…
Try our ebook: 6 tips for delivering great customer service on web chat>>
![[Infographic] Why customers & business love web chat](https://i0.wp.com/cdn2.hubspot.net/hubfs/1779437/Infographics/%5BInfographic%5D%20Why%20customers%20%26%20business%20love%20web%20chat.jpg?w=800&ssl=1)
We help eCommerce Customer Care Teams (with over 5 agents) Slash Customer Response Time 2000% and Costs 50% All While Accelerating Sales And Customer Loyalty
You bring the customers, we help you delight them
Thousands of users from the worlds most innovative retailers
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Client Success Stories
18 X Improvement In Customer Response Time
Before
Before engaging with Sentiment.io we were struggling to respond to our online customers in a timely manor due to the sheer demand of our market leading offering. Many customers were waiting several hours or more to get a response.
After
We started working with Sentiment and targeted a consistent response time below one hour. The results were staggering we have managed to achieve an average response time of 11 minutes, with exactly the same number of team members. We are delighted as are our customers.”
CHARMAINE // Head of Customer Experience
1385% increase in customers responded to
Sentiment “worked tirelessly in meeting our business needs, providing guidance at every step to ensure a smooth onboarding process, always listened to feedback that resulted in faster product innovations, and promptly communicated latest developments and recommendations - all of which has led to uSwitch being able to deliver a much higher standard of customer service online than ever before, and consequently, a very happy customer care team too.
It has been a fantastic journey so far for uSwitch and Sentiment”
DEW // Former Social Media Manager, Uswitch
Award winning customer care
“With their partnership approach and knowledge in the customer care sector, we selected Sentiment due to the companies strong service reputation and the capabilities of its engagement technology. Sentiment is a valuable partner for us – helping us drive faster resolution and providing our customers with fast and convenient ways of contacting us. They have been excellent in supporting us and helping us achieve our vision”
PETER // Head of Operations, Caravan and Motorhome Club
30 day risk free period (no strings attached)
Try Sentiment risk free for 30 days and if you do not get a significant reduction in customer response time (with generally leads to happier customers with more sales at a lower cost) just send us a message and we'll refund your money, no questions asked. We are the only eCommerce customer engagement vendor we know of to offer this Iron clad guarantee which we think you will agree speaks volumes for our confidence to deliver great success for you.
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