Crisis Communication Examples, Customer Service

11.12.2023

Bad Crisis Management Examples in Companies

Effective crisis management is crucial for organizations and individuals alike. Throughout history,

Crisis Communication Examples, Customer Service

11.12.2023

Navigate Social Media Crisis Management Effectively

A social media crisis can have a significant impact on a brand's

Customer Service, social customer service news

08.12.2023

The costs of Poor Customer Service

 It’s said that poor customer service costs UK businesses £12 billion a year .

Customer Service, social customer service news

06.12.2023

136 Customer Service statistics you can’t miss! 2024 edition

Here are the trends, insights, facts and customer service statistics you need

Crisis Communication Examples, Customer Service

04.12.2023

When Creating a Crisis Management Plan for Social Media, What Element Should You Start With?

To effectively manage a crisis on social media, it is crucial to

social customer service news, Social Media

04.12.2023

Genesys Social Engagement: How to add Social Media Channels to Genesys cloud?

Genesys cloud is considered as one of the leading CcaaS (Contact center