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Welcome to our article on customer service in the BPO sector. If

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Have you ever experienced the frustration of waiting for a package that

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Customer lifetime value (CLV) is a metric that can provide valuable insights

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In business, the terms customer and client are often used interchangeably. However,

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Welcome to our guide on remote customer service! In this article, we’ll

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Are you curious about what a customer success operations manager does? In