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Client Success Stories
18 X Improvement In Customer Response Time
Before
Before engaging with Sentiment.io we were struggling to respond to our online customers in a timely manor due to the sheer demand of our market leading offering. Many customers were waiting several hours or more to get a response.
After
We started working with Sentiment and targeted a consistent response time below one hour. The results were staggering we have managed to achieve an average response time of 11 minutes, with exactly the same number of team members. We are delighted as are our customers.”
CHARMAINE // Head of Customer Experience
1385% increase in customers responded to
Sentiment “worked tirelessly in meeting our business needs, providing guidance at every step to ensure a smooth onboarding process, always listened to feedback that resulted in faster product innovations, and promptly communicated latest developments and recommendations - all of which has led to uSwitch being able to deliver a much higher standard of customer service online than ever before, and consequently, a very happy customer care team too.
It has been a fantastic journey so far for uSwitch and Sentiment”
DEW // Former Social Media Manager, Uswitch
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